Return & Refund

Exchange Items

If size, colour or model does not fit you properly, you can exchange the item by sending us an exchange request to dayana.ukr@gmail.com

Once you send your request you will receive an email with detailed instructions how and where to send the item to exchange.

We would cover the cost of new item delivery. The delivery cost to send item back is on you.
Returns

You are allowed to return the item within 30 days since the day of delivery in case it remains in the same condition.

Before requesting the item exchange, please contact us on support@da-yana.com mentioning the reason of return.
If the item was damaged upon delivery, please take a couple of pictures or video and send us to dayana.ukr@gmail.comWe will make a refund or exchange the item.
If you did not get a parcel with your item, please let us know.
We would need your details, order number and your initials for making refund.

After your get a confirmation from our customer service, please send your item to 
Ukraine
Kyiv 03151
Volynska 9a/39
Kiltyka Dmytro
+380734195445
We won’t exchange the following items:
Items on sales
Gifts
Underwear

Important!
The delivery cost when sending back items is on you. The delivery cost is not refundable.