The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are Ukraine-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.
Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-2 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Italy, Spain, UK, France and other EU countries.
8-14 business days.Free Shipping.
5-8 business days. Priority Express shipping.
United States, Canada, Australia.
8-15 business days.Free Shipping.
5-8 business days.Priority Express shipping.
Rest of world - 7-21 days. Free shipping.
Due to the coronavirus, shipping may take 25 days
Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
If size, colour or model does not fit you properly, you can exchange the item by sending us an exchange request to firstname.lastname@example.org
Once you send your request you will receive an email with detailed instructions how and where to send the item to exchange.
We would cover the cost of new item delivery. The delivery cost to send item back is on you.
You are allowed to return the item within 30 days since the day of delivery in case it remains in the same condition.
Before requesting the item exchange, please contact us on email@example.com mentioning the reason of return.
If the item was damaged upon delivery, please take a couple of pictures or video and send us to firstname.lastname@example.orgWe will make a refund or exchange the item.
If you did not get a parcel with your item, please let us know. We would need your details, order number and your initials for making refund.
After your get a confirmation from our customer service, please send your item to
We won’t exchange the following items: Items on sales Gifts Underwear
Important! The delivery cost when sending back items is on you. The delivery cost is not refundable.